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We Handle the Chat. You Scale Your Business

Our live chat support solutions deliver real-time assistance with clarity, speed, and care.  From onboarding to resolution, your customers will have seamless access to structured FAQs, dynamic knowledge bases, and human-first service every step of the way.

OUR SERVICES

💬 Customer Support Isn’t a Cost — It’s a Conversion Tool

81% of customers say good service makes them more likely to return.

When you deliver it? They buy again.
When you don’t? They bounce.

Today’s buyers expect fast, helpful, on-brand communication​
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At ChatNest, we don’t just answer questions.
We keep customers loyal, reduce refund rates, and increase LTV — one conversation at a time.​

PACKAGES

From small businesses just getting started to larger teams needing full coverage, ChatNest has a plan for you.

Need something more specific? We’re happy to build a custom package that fits your exact support needs.

 STARTER - $399/month 

For small teams that want live chat support with optional voice access.

✅ Up to 4 hrs/day live chat (Mon–Fri)
✅ 1 agent assigned
✅ 1 channel (Live Chat)
✅ Basic FAQ setup
➕ Optional phone support (1 hr/day): + $149/month

 GROWTH - $799/month 

Your chat, email, and phone support team — without hiring full-time staff.

✅ Chat + Email support (6–8 hrs/day)
✅ 1–2 dedicated agents
✅ 2 channels (Live Chat + Email)
✅ Weekly reports + personalized workflows
✅ Phone support included (up to 1 hr/day)
➕ Add weekend phone coverage: + $99/month

 most popular! 

 PRO - $1299/month 

Multi-channel support with full coverage across chat, email, social DMs, and voice.

✅ Chat, Email, and Social Media support (up to 12 hrs/day or shifts)
✅ 2+ agents + Virtual assistant support
✅ Daily reports + Full integration
✅ Phone support included (up to 2 hrs/day)
✅ Optional inbound/outbound call handling
➕ Add after-hours or weekend phone: + $149/month

ADD-ONS

  • Phone Support (1–2 hrs/day)

  • Weekend Coverage

  • Multilingual Support

  • Extended Hours (4+ more/day)

  • Dedicated Team Lead

  • Extra Phone Hours (per 1 hr/day)

  • Weekend Phone Support

  • Multilingual Phone Support

  • Dedicated Phone Agent

WHO WE WORK WITH

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ECOMMERCE

SAAS START-UPS

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SOLO SERVICE PROVIDERS

AGENCIES

Emma, Founder of Sustainable Clothing Brand (UK)

"ChatNest’s live chat team has been a game-changer for our customer retention. Response times dropped, satisfaction scores rose, and I finally have peace of mind knowing someone’s always there for our customers, even while I sleep"

David, Head of Operations of Saas Startup (Germany)

“I honestly didn’t think outsourcing support could feel this personal. The ChatNest team handled our inbox better than I did, and they actually sounded like us. Super grateful we found them.”

Sara M, Founder of Pilates Studio (Dubai)

“Our clients message us on Instagram, Facebook, email, it was overwhelming. ChatNest gave us breathing room and made every customer feel seen. They’re professional, warm, and feel like part of our studio. Their virtual assistance has also taken a huge load off my plate as a small business owner.”
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