💬 Customer Support Isn’t a Cost — It’s a Conversion Tool
81% of customers say good service makes them more likely to return.
PHONE SUPPORT
Voice support that sounds like it’s coming from inside your office.
EMAIL SUPPORT
Turn inbox chaos into customer loyality.
LIVE CHAT
Answer questions before they leave your site.
SOCIAL MEDIA
Support that meets your customers while they scroll.
PACKAGES
From small businesses just getting started to larger teams needing full coverage, ChatNest has a plan for you.
Need something more specific? We’re happy to build a custom package that fits your exact support needs.
STARTER - $399/month
For early-stage brands that need real-time support without hiring in-house.
✅ Live Chat + Phone Support
✅ 1 Support Agent
✅ 1–2 channels (Live Chat + Phone)
✅ Basic FAQ setup + Onboarding
✅ Weekly Summary Report
most popular!
GROWTH - $899/month
For growing teams needing consistent multi-channel support and customer trust.
✅ Live Chat, Email, and Phone Support
✅ 1–2 Dedicated Agents
✅ 2–3 channels (Chat + Email + Phone)
✅ Custom Response Templates + Product Walkthroughs
✅ Weekly Performance Reporting
PRO - $1299/month
Multi-channel support with full coverage across chat, email, social DMs, and voice.
✅ Live Chat, Email, Social, and Phone Support
✅ 2+ Agents & Virtual assistant
✅ Multi-Platform coverage + Helpdesk integration
✅ Daily reports, SLA tracking, and Custom Escalation Handling
✅ Inbound + Outbound call capability
🧩 Need 5+ Agents, Full-Time Shifts, or Multilingual Support? We build custom enterprise plans tailored to large teams, international brands, and high-volume businesses.
01
Brief
Book a 15-minute call and drop your FAQs, tone guidelines, and help-desk access. We learn your brand voice and ticket flow in a single session.
02
Build
We spin up dedicated agents, plug into your chat, email, and phone channels, and run live test tickets until every macro and SLA checks out.
Boost
03
Go live, watch backlog disappear, and get weekly reports on CSAT, response times, and customer insights.
Emma, Founder of Sustainable Clothing Brand (UK)
"ChatNest’s live chat team has been a game-changer for our customer retention. Response times dropped, satisfaction scores rose, and I finally have peace of mind knowing someone’s always there for our customers, even while I sleep"
David, Head of Operations of Saas Startup (Germany)
“I honestly didn’t think outsourcing support could feel this personal. The ChatNest team handled our inbox better than I did, and they actually sounded like us. Super grateful we found them.”
Sara M, Founder of Pilates Studio (Dubai)
“Our clients message us on Instagram, Facebook, email, it was overwhelming. ChatNest gave us breathing room and made every customer feel seen. They’re professional, warm, and feel like part of our studio. Their virtual assistance has also taken a huge load off my plate as a small business owner.”